Shipping & Returns
Shipping & Returns
The time frame for order delivery is divided into two parts.
Processing time - This includes order verification and packing. All orders are sent direct to the warehouse for processing within 24 hours after the order is placed. The warehouse will process the order, which can take between 2-5 business days. Please be aware that some of our products are made to order, therefore the longer processing time of 5 days might apply.
Shipping Times- This refers to the time it takes for items to be shipped from our warehouse to the destination. We ship direct from our international warehouses to over 29 countries, which means we can keep our prices competitive and past those savings on to you.
Please note:- A number of variables can extend these shipping times, such as weather delays, customs, industrial action and issues beyond our control. Once the product is with the courier/ postal company, we are not responsible for any delays. The late arrival of ordered products is not eligible for refunds.
Am I able to track my package?
Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provide at checkout when the order is dispatched from the warehouse. You are also able to email as at anytime at email@example.com
I have ordered multiple products, but is seems I have different tracking codes?
Yes. Depending on the product you have ordered, it might be dispatched from various warehouses. This means these items might be packaged separately and arrive at different times. Don't worry, you can track each of these packages easily as per above.
We will happily accept returns within 30 days from delivery and you can receive a refund or exchange. You can return your product for the following reasons;
- Looks different to image on the website
- Faulty on arrival
- Incorrect item received
All items must be in original, unused condition including the retail packaging.
You will need to pay for the return shipping. Once we have received the returned product and all conditions have been met, we will refund the purchase price of the item. If you opted for an exchange, a new item will be shipped to you.